Kinokuniya Indonesia Operational Hours for Idul Fitri Holiday 2011
To celebrate the upcoming Idul Fitri holiday, we hereby announce Kinokuniya Indonesia’s operational hours during the festivities. All of our stores remain open on public holidays and we invite you to visit us in Plaza Senayan (5th Floor), Pondok Indah Mall-2 (LG Floor) and Grand Indonesia (West Mall, LG Floor).
KINOKUNIYA OPERATIONAL HOURS DURING IDUL FITRI HOLIDAY
Kinokuniya Plaza Senayan
Monday, 29 August 2011: 10 AM – 8 PM (10.00 – 20.00 WIB)
Tuesday, 30 August 2011: 1 PM – 9 PM (13.00 – 21.00 WIB)
Wednesday, 31 August 2011: 10 AM – 10 PM (10.00 – 22.00 WIB)
Kinokuniya Pondok Indah Mall-2
Monday, 29 August 2011: 8.30 AM – 8 PM (08.30 – 20.00 WIB)
Tuesday, 30 August 2011: 12 PM – 9 PM (12.00 – 21.00 WIB)
Wednesday, 31 August 2011: 10 AM – 10 PM (10.00 – 22.00 WIB)
Kinokuniya Grand Indonesia
Monday, 29 August 2011: 10 AM – 8 PM (10.00 – 20.00 WIB)
Tuesday, 30 August 2011: 12 PM – 9 PM (12.00 – 21.00 WIB)
Wednesday, 31 August 2011: 10 AM – 10 PM (10.00 – 22.00 WIB)
Our operational hours will return to normal from Thursday, 1 September 2011 onwards.
KINOKUNIYA ONLINE CUSTOMER SERVICE DURING IDUL FITRI HOLIDAY
Any inquiry and/or order sent via email to customer_service@kinokuniya.co.id from Monday, 29 August untul Sunday, 4 September 2011, will be replied and processed on Monday, 5 September 2011. We seek your understanding for not being able to respond promptly to emails during the Idul Fitri holiday period.
To get faster responses, all inquiries should be directed to the Customer Service Department in each of our stores in Plaza Senayan, Pondok Indah Mall-2 and Grand Indonesia (see contact information for details.)
The Kinokuniya Team would like to wish you a very happy and peaceful Idul Fitri celebration.
Continuing E-mail Issue
We regret to inform you that we have just been notified by our friendly colleagues in the IT department that we are having yet another issue with our e-mail network. We realize that this recurring problem is posing challenges for us in communicating with our customers and business associates and we are working hard to resolve the issue.
On the meantime, please note our new webmail address:
kinokuniyaindonesia@gmail.com
You can reach us at this address to make inquiries and orders while we resolve the problem.
Unfortunately, e-mails that have been sent to us before this entry is posted will not be replied, as they will have gone into our original address. Therefore, we kindly ask all of our customers who have sent us e-mails to the customer_service@kinokuniya.co.id address to resend their e-mails to us in kinokuniyaindonesia@gmail.com. We will do our best to reply you and accommodate your book needs.
Furthermore, we strongly suggest to all of our customers to visit this blog for further announcements on our communication situation. The URL is: http://kinokuniyajkt.wordpress.com
Thank you.
ADDENDUM: As kino-jbs@kinokuniya.co.id is also offline at the moment, all Japanese Books inquiries should also be addressed to kinokuniyaindonesia@gmail.com for the time being.
E-mail Address for Japanese Books Inquiries in Kinokuniya Jakarta Store
We would like to inform all of our customers that we now have a specialized e-mail address for Japanese Books inquiries. This way, you will be able to obtain faster and more accurate information directly from the JB staffs!
To inquire Japanese Books, Magazines and Comics, you can now write directly to the Japanese Books Department at kino-jbs@kinokuniya.co.id.
To inquire all other books, including English books, you can still write to: customer_service@kinokuniya.co.id
For further questions, just e-mail to us in the above addresses and we will be happy to explain further.
