Kinokuniya Jakarta Opening Hours During Idul Fitri Holiday 2010

During the Idul Fitri Holiday 2010, the Kinokuniya stores in Jakarta will use the following schedule:

KINOKUNIYA JAKARTA STORE (PLAZA SENAYAN)
Thursday, 9 September 2010: 10.00 – 20.00
Friday, 10 September 2010: 13.00 – 21.00
Saturday, 11 September 2010: Back to Normal (10.00 – 22.00)

KINOKUNIYA PONDOK INDAH MALL-2
Thursday, 9 September 2010: 08.30 – 20.00
Friday, 10 September 2010: 12.00 – 21.00
Saturday, 11 September 2010: Back to Normal (08.00 – 22.00)

KINOKUNIYA GRAND INDONESIA
Thursday, 9 September 2010: 10.00 – 20.00
Friday, 10 September 2010: 12.00 – 21.00
Saturday, 11 September 2010: Back to Normal (10.00 – 22.00)

ONLINE CUSTOMER SERVICE
We will not be responding to any inquiries sent to our Customer Service email address (customer_service@kinokuniya.co.id) or Facebook from Thursday, 9 September, until Wednesday, 15 September 2010.

Please call our stores directly to make book inquiries at the following numbers:
Kinokuniya Jakarta Store:  +62-21-579 000 55/75 (ext. 546, 523)
Kinokuniya PIM-2: Tel: +62-21-7592 0655/75 (ext. 423)
Kinokuniya Grand Indonesia: +62-21-2358 0100 (via operator)

Please be kindly informed that we do not respond to book/stock inquiries via this blog or via Twitter.

We hope you enjoy a very peaceful holiday and a very Happy Idul Fitri.

Kinokuniya Jakarta on Twitter

Yes, we are joining the Twitter mania. This cool new application will allow you to follow Kinokuniya Jakarta’s news in a closer and more direct way.

Our Twitter is: kinokuniya_jkt

There will be updates on highlighted titles, promotional events and more!

Happy Tweeting!

Continuing E-mail Issue

We regret to inform you that we have just been notified by our friendly colleagues in the IT department that we are having yet another issue with our e-mail network. We realize that this recurring problem is posing challenges for us in communicating with our customers and business associates and we are working hard to resolve the issue.

On the meantime, please note our new webmail address:

kinokuniyaindonesia@gmail.com

You can reach us at this address to make inquiries and orders while we resolve the problem.

Unfortunately, e-mails that have been sent to us before this entry is posted will not be replied, as they will have gone into our original address. Therefore, we kindly ask all of our customers who have sent us e-mails to the customer_service@kinokuniya.co.id address to resend their e-mails to us in kinokuniyaindonesia@gmail.com. We will do our best to reply you and accommodate your book needs.

Furthermore, we strongly suggest to all of our customers to visit this blog for further announcements on our communication situation. The URL is: http://kinokuniyajkt.wordpress.com

Thank you.

ADDENDUM: As kino-jbs@kinokuniya.co.id is also offline at the moment, all Japanese Books inquiries should also be addressed to kinokuniyaindonesia@gmail.com for the time being.

Kinokuniya Plaza Indonesia Phone Line

Following up our previous announcement on Kinokuniya Plaza Indonesia’s phone line (read here), we are pleased to announce that the problem has been resolved.

Our customers can now call to the direct number +62-21-3192 6801 to contact the store.

We will update our information pages accordingly with the new number.

Once again, we apologize for any inconveniences that have been caused during the disconnection of the phone lines in Kinokuniya Plaza Indonesia store and thank all of our customers for their patience and understanding.

Important Information on Kinokuniya Plaza Indonesia

We would like to announce to our customers several changes that are happening to our store in Plaza Indonesia.

Earlier this month, Debenhams Department Store, inside which Kinokuniya Plaza Indonesia store is located, has closed down. Despite the closure of Debenhams, Kinokuniya will continue to exist in the mall and will not be moving anywhere. However, we are not without a few issues to deal with and we will even have to undergo several changes that might be a little confusing for everyone. In this case, we apologize in advance for any inconveniences that might occur.

We regret to announce that one of the difficulties we are currently facing is the cutting down of the telephone lines of our Plaza Indonesia store. Any customer who tries calling to the previous numbers listed in our business cards, catalogs, corporate advertisements and other publications will definitely have trouble connecting to Kinokuniya Plaza Indonesia. Rest assured, we are not sitting quietly and doing nothing. We are doing the best we can to reinstall communication lines to Plaza Indonesia.

We kindly ask our customers to not use the following numbers anymore:
+62-21-3192 6522, +62-21-3192 6853 and any of their extension numbers

Meanwhile, the following numbers will be available again soon:
+62-21-3192 6801, +62-21-390 6795

On the meantime, please do not hesitate to contact us through our other branches in Jakarta Store (Plaza Senayan), Pondok Indah Mall-2 and Grand Indonesia (see this post for details) for any inquiries regarding books, events and promotions. You can also still write to our corporate customer service address to address your concerns and requests: customer_service@kinokuniya.co.id

Once again, we apologize in advance for any inconveniences. We will keep all of our customers updated on the situation.

TIPS: Ordering Books from Kinokuniya

Can’t find the books you want or need in our stores? Not to worry! For those of you who are craving for certain books or just about any book that captures your fancy but cannot be found anywhere on our shelves, there is an easy solution: order it personally from us.

This way, even though the book might not be in stock now, it will definitely be available soon for your own private enjoyment. The books that you want will be ordered exclusively for you and will not be given away to other customers unless you cancel them.

Here is the How To Guide on ordering books in Kinokuniya Indonesia stores in Q&A style.

WHERE CAN I PLACE AN ORDER?

Currently, three of our stores, namely Jakarta Store (Plaza Senayan), Pondok Indah Store and Grand Indonesia Store, accept book orders that you wish to purchase but is not on ready stock in the store.

WHAT SORT OF MERCHANDISE IS AVAILABLE FOR ORDER AND WHAT IS NOT AVAILABLE FOR ORDER?

You can order: books, magazines, any printed material that has ISBN.
You cannot order: CD, DVD, VHS, merchandises that do not have ISBN.

CD-Roms and audio books (CD and/or cassette) are subject to shipment procedures and may or may not be ordered.

WILL ALL OF THE BOOKS I WANT BE AVAILABLE FOR ORDER?

When you present us with the list of books you want to order, our staffs will check and obtain the availability status of these books from our suppliers (this activity is called sourcing). If the suppliers have these books among their stocks, then yes, the books will be available for order. If the suppliers don’t have them among their stocks, then no, the books will not be available for order. In some cases, the suppliers reply our inquiries with statuses such as OUT OF PRINT or PERMANENTLY OUT OF STOCK. In this case, the books will never be available for order unless the publisher reprints or restocks them. However, there are books that come with the label NOT PUBLISHED YET, in which case these books will certainly be available in the future and you can still order them at a later date, after it is published.

NOTE: For the time being, UK-published books are not always available for order. We usually substitute UK publications with its US equivalents for customer orders (this simply means, we will order the US version of the same title for the books you want, if available). We kindly ask for your understanding in this matter.

CAN I ORDER BOOKS THAT ARE NOT YET PUBLISHED?

Yes. You can leave your name and your phone number with the title of the books you want that have not yet been published or will be published sometime in the future. This procedure is called pre-reservation.

To ensure that we don’t forget to order these books (we try out best not to forget, though), you can also give us a friendly reminder or drop by to repeat the inquiry at any given time before the order. If the book is ultra-famous, such as in the case of Harry Potter and Twilight series, then you don’t even have to remind us about it — chances are, we open a pre-order program for the general public and you can definitely participate!

CAN I ORDER BOOKS IN OTHER LANGUAGES BESIDES ENGLISH?

Yes. Japanese, Chinese and Indonesian books are all available for order.

WHERE DO YOU GET THE BOOKS FROM?

We have various suppliers all around the world (unfortunately, we cannot reveal who they are because we are bound by our company’s confidentiality policy). For customer orders, we usually order directly to publishers in the US and/or Singapore. In certain occasions, we also obtain stocks for our customer orders from our cousins in Kinokuniya Singapore and Malaysia… but not always. The reason for that is because we are aware that Kinokuniya Singapore and Malaysia both also have a large customer base and they need to be able to constantly supply books to them. This is why, we usually order straight from the publishers.

HOW LONG DOES IT TAKE FOR THE ORDERS TO ARRIVE FROM OVERSEAS TO JAKARTA?

Generally 3-4 weeks using air shipment.

HOW MUCH WILL MY ORDER COSTS?

Since all costs will be inclusive in the book’s price, any book you order will cost the same as other books in the store. Our Customer Service Staffs will give you a price estimation every time you place an order. This way, you know how much you will spend for these books.

HOW DO I BEGIN?

First of all, select the titles you want. Knowing the exact titles of the book you wish to order expedites the sourcing process. If you don’t know yet what titles interest you, you can check them out first in Kinokuniya BookWeb System and/or Amazon.com. These websites are great for title and summary references!

Since knowing the specifics helps our staffs during the sourcing process, please provide as many details as possible. Other than taking note of the titles during your title-search in Kinokuniya BookWeb and Amazon, please also take note of the name(s) of author(s), publisher, publication date and, most importantly, ISBN. (We use both ISBN-10 and ISBN-13 so any of these or even both will be welcomed!)

Furthermore, you can consider these as well:
- Paperback or Hardcover?
- US version or UK version?
- Latest edition or any available edition?
- Which one concerns you more: cost or speed?

When you know which books you want, come and visit us at our stores and place your order in the aforementioned branches!

DO YOU REQUIRE DOWN PAYMENT?

Yes, we do. We require a down payment at the amount of 30% of the total estimate price.

Example 1: if the estimate price of the book is IDR 300,000,- then the down payment would be IDR 90,000,-.
Example 2: if you order three books that would amount to IDR 850,000,- in total price estimation, the down payment would be IDR 255,000,-.

NOTE 1: In Kinokuniya Jakarta Store (Plaza Senayan), down payments are paid by Gift Vouchers. Since we have only 2 denominations of vouchers (50,000 and 100,000) we round up the orders. For example, a down payment of IDR 90,000,- would be rounded up to 100,000,- in Gift Vouchers and a down payment of IDR 255,000,- will be rounded down to 250,000,- in Gift Vouchers.

NOTE 2: In some cases where the estimated price of the books are very high/expensive, the down payment will be 50% of the estimate.

WHAT HAPPENS WHEN I CANCEL MY ORDER?

Contact us immediately when you wish to cancel your orders. All order cancellations need to be approved by the store managers and the process might take some time. Our customer service staffs will explain to you what the next step would be!

I WANT TO KNOW MORE. CAN I MAKE MORE INQUIRIES BEFORE I ORDER?

Write us in customer_service@kinokuniya.co.id and we’ll be happy to explain further.

Welcome to Kinokuniya Indonesia’s Blog

Hello and welcome to Kinokuniya Indonesia’s Blog, powered by WordPress.com.

This blog will be updated weekly with news and information regarding events, programs and special promotions that take place in Kinokuniya Indonesia stores.

For your information, Kinokuniya in Indonesia now has 4 stores, located in 4 popular malls in Jakarta. Our flagship store, Kinokuniya Jakarta Store, is in Plaza Senayan and our branches can be found in Plaza Indonesia, Pondok Indah Mall-2 and Grand Indonesia.

Kinokuniya Jakarta Store
SOGO Dept. Store 5th Floor
Plaza Senayan
Jl. Asia Afrika no. 8, Jakarta 10270
Tel: +62-21-579 000 55/75 (ext. 523)
Email: customer_service@kinokuniya.co.id

Kinokuniya Plaza Indonesia
Plaza Indonesia 3rd Floor
Jl. M.H. Thamrin Kav. 28-30, Jakarta 10350
+62-21-3192 6801 (direct)
E-mail: kino-cspi@kinokuniya.co.id

Kinokuniya Pondok Indah
SOGO Dept. Store Lower Ground
Pondok Indah Mall-2
Jl. Metro Pondok Indah, Jakarta 12310
Tel: +62-21-7592 0655/75 (ext. 423)
Email: kino-cspim@kinokuniya.co.id

Kinokuniya Grand Indonesia
Seibu Dept. Store Lower Ground
Pondok Indah Mall-2
Jl. M.H. Thamrin no. 1, Jakarta 10310
Tel: +62-21-2358 0100/0106 (ext. 539, 513)

We are welcome to comments and suggestions but please adhere to courtesy and correct spelling and grammar for better understanding of your opinions. Leave your e-mail address and/or URL link so we can respond to you as soon as possible. However, please be kindly reminded not to leave your mobile or private phone numbers in this blog for privacy concerns.

Book inquiries and orders cannot be made through this blog and must be forwarded to our e-mail address.

Thank you for reading and hope you will be more informed by this blog!